Question 1

How quickly can you fix my broken springs?

Accepted Answer

We offer a 2-hour response guarantee for all emergency calls, including broken springs. In most cases, our technicians can complete spring replacement within 1-2 hours of arrival. We stock common spring sizes on our trucks, so same-day repair is typically possible. For less common sizes, we can often source parts and complete the repair within 24 hours.

Question 2

What causes broken springs in garage doors?

Accepted Answer

Garage door springs break due to several factors. Normal wear and tear is the most common cause—springs are rated for a specific number of cycles (typically 10,000-15,000), and daily use eventually leads to metal fatigue. Rust and corrosion weaken springs over time, especially in humid climates. Temperature fluctuations cause metal expansion and contraction that accelerates wear. Poor maintenance, including lack of lubrication, increases friction and stress. Sometimes springs are undersized for the door weight, causing premature failure.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer flexible financing options for larger installations including industrial and commercial garage doors. We partner with several financing providers to offer plans with competitive interest rates and terms ranging from 6 to 60 months. Many customers qualify for 0% interest promotions on qualifying purchases. We also accept all major credit cards and can provide detailed quotes to help you plan your investment. Contact us for a free estimate and to discuss financing options that fit your budget.

Question 4

What is your service warranty?

Accepted Answer

We provide an industry-leading 10-year warranty on all work performed by Garage Door Trinity. This covers both parts and labor for any issues related to our installation or repair work. We stand behind our craftsmanship because we use only premium components and employ certified technicians. If you're not satisfied, we'll make it right—that's our promise.

Question 5

Do you service commercial and industrial garage doors?

Accepted Answer

Absolutely! We service all types of commercial and industrial doors, including rolling steel doors, sectional doors, high-speed doors, fire doors, and loading dock equipment. Our technicians are trained on commercial systems from all major manufacturers. We offer maintenance contracts for businesses that need regular service to minimize downtime.

Question 6

What areas do you serve?

Accepted Answer

We serve the entire Piedmont Triad region from our headquarters in Trinity, NC. Our service areas include Trinity, Asheboro, Randleman, Archdale, High Point, Thomasville, Lexington, Denton, Troy, Seagrove, and Ramseur. We offer the same 2-hour response guarantee throughout our service area.